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We welcome your feedback, comments and suggestions. Please feel free to contact
us if you have a question or to send us your ideas for improving this site.
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Vice President of Healthcare Risk Services
Tom Snyder x5852
Manager, Healthcare Risk Services
Phyllis DeCola x5897
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Risk Review: Your Direct Link to Better Risk Management Practices
From the Risk Resource Line I work in a physician office where we are considering implementing an automated telephone call recording system. We'd like to record incoming patient calls for quality improvement purposes. Would this be legal and if so, what risk management guidelines do you suggest?
Risk Management & Patient Safety Topics: - Psychiatry: Handling Records Requests - Empowering your Patients, from a physician's perspective - After-Hours Calls: Management & Documentation - The Inherent Risks of Treating Geriatric Patients - Medical Clearance for Surgery: Red flags prompt further action - Infection Control - Patient Safety & Risk Management Tools
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Are you registered at PrincetonInsurance.com? Our insured secure site features exclusive policyholder risk resources like the Physician Office Practice Toolkit. Go there now to check it out and get all the benefits: princetoninsurance.com.

Fall 2009
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