Several members of the Princeton Insurance Healthcare Risk Services Department are certified as instructors by the Institute for Healthcare Communication (IHC – formerly the Bayer Institute).

Currently, Princeton Insurance is offering two courses: Clinician Patient Communication to Enhance Healthcare Outcomes (CPC) and Disclosing Unanticipated Outcomes and Medical Errors (DUOME).

CPC is based on extensive research and the premise that the physician-patient interview is a procedure. Therefore, the basics of interviewing can be taught so that any physician may move from the fundamental “find it/fix it” model of diagnostics to a more in-depth paradigm of care. By including four elements of communication to find it/fix it, the physician will be able to improve their diagnostic ability and minimize liability.

DUOME is rooted in the current culture of dialogue between physician and patient/family at a most stressful time. The course takes into account that each participant works within different guidelines and with their own style of communication. The program uses guided practice, as does CPC. The strength of both courses lies in the fact that participants coach each other, and they are also coached by the instructor. This layering of experiences, coupled with less didactic learning than other courses may require, gives participants an in-depth learning experience.

These two continuing education activities meet the criteria set by the Institute for Healthcare Communication for both Category I of the Physician’s Recognition Award of the American Medical Association and the Continuing Education for Professional Nursing. Credit hours will vary according to the different program lengths available.

If you are interested in taking these courses, contact Princeton Insurance through the Risk Management Line at 866-RX-4-Risk.