Ask the Expert: Implemented Standard Practice
The Ticket to Ride process for communication has been so successful that the hospitals are evaluating next steps to incorporate the process in other hand-offs between caregivers, such as the Catheterization Lab.
Unit and department rounds are utilized as an opportunity to educate staff one-to-one on improving patient care through communication. Often, staff are asked “how do you know a patient is not at risk for fall?” As a result of this communication success story, the other hospitals within the 14-hospital health system in California and Texas are also interested in incorporating Ticket to Ride.